• FAQ
  • Manuals
  • Knowledge Base
  • Videos
  • Downloads
  • Contact Us
  • FAQ
  • Manuals
  • Knowledge Base
  • Videos
  • Downloads
  • Contact Us
What's Popular:quick test, wifi, syncing

Updating an existing Suretrend 4 software installation to the latest version.

image_pdfimage_print

Introduction

This article will provide step-by-step instructions on how to back up your database and install the current version of SureTrend 4.

Solution

To verify your version of SureTrend 4, check the About section under the Admin tab.  The current version of SureTrend 4 is 4.0.3.4 – Build 11.  If you do not have the current version, proceed with the following steps.  If you have the current version, your syncing problems are related to another issue.  Contact Hygiena Technical Support using by clicking here.

Step | 1

Create a Copy of Your SureTrend 4 Database

  1. Navigate to your SureTrend 4 database. By default, it is located at C:\ProgramData\Hygiena\SureTrend
  2. If you do not see your ProgramData folder, open File Explorer. Click View and check Hidden Items in the Show/Hide tab.

  3. Copy the *.sdf database file and paste it in another location outside of this folder.

Step | 2

Install the Current Version of SureTrend 4

  1. Download the most recent version of SureTrend 4 here.
  2. Run the installer, select you preferred language, and click Next.
  3. For a standalone installation leave the Multiuser Distributed Network checkbox unchecked.
  4. For a Multiuser Distributed Network using internet information services check the checkbox. (Rare)
  5. Click Finish and launch SureTrend 4.
  6. Click Yes when prompted to update the database.
  7. You should be able to sync any new instruments to SureTrend 4 now.

If you are still experiencing problems syncing your instrument with SureTrend 4, contact Hygiena Technical Support by clicking here.

Tags:Back-Upcan't syncdatabaseEnSUREensure cant syncensure wont syncinstallLatestSoftwareSoftware versionsystemsuresystemsure cant syncsystemsure plussystemsure wont syncupdatingwont sync
Related Articles
  • Using Teamviewer to Receive Remote Support
  • Multiuser Distributed Network Installation
  • Network Share Installation
  • Standard Installation
  • Database Connection
  • Server Installation
SureTrend 4
  • Updating an existing Suretrend 4 software installation to the latest version.
  • Using Teamviewer to Receive Remote Support
  • Multiuser Distributed Network Installation
  • Network Share Installation
  • Standard Installation
  • Database Connection
View All 8  
Popular Articles
  • Connecting to Wi-Fi
  • USB Tethering Configuration
  • Importing SureTrend 4 data into SureTrend Cloud
  • Protected: Battery Not Charging
  • Troubleshoot Wi-Fi Connection Issues and Solutions
KB Categories
  • ATP
  • CalCheck
  • Connectivity
  • EnSURE and SystemSURE Plus
  • EnSURE™ Touch
  • Getting Started
  • Hardware
  • Reagents, Tests and Devices
  • SureTrend 4
  • SureTrend Cloud
About Hygiena Help

We stand behind the quality of our products and are committed to our customers. That is why we’re proud to offer world-class support.

Recommended
  • Performing a Quick Test
Most Popular Articles
  • Site Management in SureTrend Cloud
  • Getting Started with EnSURE Touch
  • Updating an existing Suretrend 4 software installation to the latest version.
  • Migrating -Locations, Plans and Data from Sure Trend 3 to Sure Trend Cloud
Latest Articles
  • Moving the Database
  • Server Installation
  • Connecting to Wi-Fi
  • Performing a Quick Test
  • © 2019 Hygiena, LLC.. All Rights Reserved.