Managing the Security Feature for Ensure Touch™ from the Cloud

Introduction

This step by step process will teach you how to enable your security feature on the EnSURE Touch from the SureTrend™ Cloud application. The security feature forces users to sign in with a username and pin code and makes it easier for you to manage your EnSURE Touch users. Here are the easy steps needed to activate this feature from SureTrend Cloud.

 

Steps 

1.  Sign into SureTrend Cloud

2. Once you have signed in go to the Instrument tab

3. Now select the user’s tab in the middle of the options.

4. Under the user’s section, select the add button to create a new user.

5. The User’s dialog box will now open for you to enter the user’s information Note: Remember to write down their pin number!

The account owner will need to look up your pin in SureTrend Cloud if forgotten.

6. Now you will see the added user in the list of users!

7. Now that the user is added please go to the settings tab and enable the security. Note: You can also adjust when the screen times out.

8. Once you added all your users you will need to Sync your EnSURE Touch in order for the changes to take effect.

 

Congratulations! 

You are now complete! If you need further assistance please click here to request technical support.

 


USB Tethering Configuration

Introduction

This document will cover the step by step instructions for configuring USB Tethering on the EnSURE™ Touch. It will also cover the requirements and troubleshooting steps.

        

Overview

EnSURE Touch needs an internet connection to communicate with SureTrend Cloud. Most customers will use the Wi-Fi features of EnSURE Touch. In some cases, Wi-Fi is not available or acceptable. EnSURE Touch can be connected to a Windows 10 computer using the USB cable that comes with EnSURE Touch and share the internet connection of the Windows 10 computer.

 

 

Requirements

  1. Windows 10 computer with an internet connection and an EnSURE Touch.
  2. Permissions to install Windows 10 RNDIS6 driver.
  3. Permissions to configure Windows Internet Connection Sharing (ICS).
  4. USB Cable that comes with the EnSURE Touch.
  5. Windows 10 knowledge and ability to navigate to Device Manager and Windows Network Connections.

Limitations

The following are the limitations:

  1. Only one EnSURE Touch can be connected at a time. You can configure multiple instruments on one computer, but only one can be connected at a time.
  2. Once configured, disconnecting the EnSURE Touch will remove the network adapter from Windows 10. Reconnecting the EnSURE Touch to the Windows 10 computer will reestablish the network adapter and ICS setting, but there is a short delay. The delay is about 30 seconds depending on the computer. Attempting to Sync or perform any network functions during this delay will result in failure. The failure can be dismissed.
  3. USB Tethering has not been tested on every Windows 10 computer. Success is dependent on the Windows 10 computer ability to support the network adapter driver and ICS configuration.
  4. Windows 10 computer BIOS, drivers, and Windows updates may be required.
  5. 3rd party software firewalls may block ICS.
  6. TeamViewer support does not work with USB Tethering

Configuration Steps

The following are the steps to enable USB Tethering. Each EnSURE Touch has a unique serial number that is bound to the Windows RNDIS driver. This means the Windows steps below must be done for each EnSURE Touch that will be connected to this computer. Once the configuration is complete, disconnecting and reconnecting the EnSURE Touch will reestablish the network adapter ICS settings. This typically takes less than 30 seconds.

Summary of Steps

  1. Connect EnSURE Touch to the Windows 10 computer using the USB cable.
  2. Turn on EnSURE Touch.
  3. Enable USB Tethering on EnSURE Touch. This will fail the first time. Leave the error on display and proceed to Windows 10 computer setup.
  4. Install the Windows 10 RNDIS6 driver.
  5. Configure Windows Internet Connection Sharing (ICS).
  6. Restart EnSURE Touch.

On the EnSURE Touch USB Tethering screen use the Check Connection button to verify connectivity to the internet.

Connect the Ensure Touch

Connect the EnSURE Touch using the USB cable to the Windows 10 computer. This can power the EnSURE Touch while connecting it to the internet.

Turn On Ensure Touch

Turn on EnSURE Touch. If EnSURE Touch is already powered on that is okay. If it is in sleep mode wake it up by pressing the power button like you would on your phone. If you long-hold the power button it will turn off.

Enable USB Tethering

Navigate to Setting->General->USB Tethering on the EnSURE Touch. The use the Enable toggle to turn on USB Tethering.

 

Install the Windows 10 RNDIS Driver

Once the EnSURE Touch is powered on and USB Tethering is enabled, the EnSURE Touch should create an entry in Windows Device Manager as an unknown RNDIS device. You will need Windows 10 permissions to accomplish the following steps.

 

Right-click on the RNDIS entry in Device Manager and select Update driver.

Select Browse my computer for driver software. A generic RNDIS driver is included with Windows 10 and is located on the computer.

 

Select Let me pick from a list of available drivers on my computer and press the Next button.

Select the Network adapters from the list of Common hardware types and press the Next button.

Select Microsoft from the list of manufactures, and USB RNDIS6 Adapter from the Model. It is important to get the correct RNDIS driver. There are older versions that may work but have not been tested.

Press the Yes button to the warning message below. If you do not respond by pressing the Yes button the driver will not install. If the driver causes any issues with the Windows 10 computer it can be removed.

The following message box will appear when the driver is successfully installed.

To confirm the installation, you should now see the Network adapter in Device Manager. To launch Device Manager Right Click the mouse on the Start  button and select Device Manager from the menu.

 

Navigate to the Windows Network Connections. Use the Network troubleshooter. Select Start  > Settings > Change adapter options.

You should see a new network connection indicated below. Since ICS has not been enabled it will stay in the “identifying…” status.

Configure Internet Connection Sharing (ICS)

Locate the network connection of the Windows 10 computer that is used for internet access. Right-click on the entry and select properties, then select the Sharing tab. On this dialog, you can enable ICS and select the network adapter to share the internet connection with.

 

When complete the two networks should have ICS enabled and the shared network should show Sharing in the status.

Restart EnSURE Touch

Press and hold the power button until the power menu appears. Select Restart from the menu. This should restart EnSURE Touch and USB Tethering should be enabled, and ICS should be configured.

Check Connection

On EnSure Touch, go to General>USB Tethering. When the USB Tethering screen in enabled and has obtained an IP address it will have a Check Connection button. This button is useful for testing the configuration. Also, the screen should display the internal networking details including IP address, Subnet mask, Default Gateway, and DNS server.

Troubleshooting

The following are some known conditions and how to resolve them.

If the RNDIS driver does not appear in Device Manager

If the EnSURE Touch shows in device manager as Unknown USB Device that typically means the cable is not communicating with the Windows 10 computer. The connectors are not making contact or the wires in the cable have failed. The cable can potential still charge or power the EnSURE Touch, but communication is failing.

Solution

Replace the cable.

How to Prevent the network adapter from going to sleep.

  1. Navigate to Control Panel.
  2. Select Network and Sharing Center.
  3. Select Change adapter settings.
  4. Select your Shared Network Connection, and select properties.
  5. Select Configure.
  6. Enable allow this device to wake the computer.
  7. Select OK.


Getting Started with Cloud Sync

These instructions were created to guide you through the process of using SureTrend Cloud Sync to sync data from SureTrend 4 to SureTrend Cloud. This can be useful if you are unable to purchase our new EnSURE Touch device which has built in wireless syncing capabilities.

If you are trying to migrate data from SureTrend 4 to a new SureTrend Cloud account you do not need this application. Instead, follow these instructions for a one-time import of your SureTrend 4 data into SureTrend Cloud.

Before You Get Started

We do not recommend using this application for syncing large numbers of databases to SureTrend Cloud. We also do not recommend using this software for complex setups involving multiple SureTrend databases across multiple locations or sites.

If you are looking to collect data and continuously sync it to a SureTrend Cloud account you will want to purchase our new EnSURE Touch device. It does not require SureTrend 4 or this application to be installed on your machine and all syncing is done wirelessly.

To start you will need to sign in to your SureTrend Cloud account.

 

Once signed in click on Settings in the top right of the screen and select Account management from the menu. Next, create a site as shown in    below. Click the (+) button and type in the name of your new site. Be sure to move the Active toggle to ON. It should be blue to signify this. You can skip this step if you already have your sites created.

(Click to enlarge)

Now click on Settings in the top right of the screen again and this time select User management from the menu. Click the (+) button and add a new user as shown in the image below. This user will receive an email automatically notifying them of their created account and a link to finish setting their sign-in credentials.

(Click to enlarge)

When you have created the user you will see their name in the list. Click on it to highlight the selected user and Enable any User sites you want their data to upload to as shown in the image below by sliding the toggle. It should be blue to signify its enabled. You can skip this step if you already have your users created.

(Click to enlarge)

Now you are ready to create your security token. This token will be used to link the SureTrend Cloud Sync application with your SureTrend Cloud account enabling you to push data from SureTrend 4 up to SureTrend Cloud. To begin, click on Settings in the top right of the screen again and this time select SureTrend 4 Cloud Sync from the menu. Click the (+) button to begin creating a new token.

Use the image below as a guide. The Token can be any string of numbers you like. In the example below we use 12345, but you could use 0000, 567, 123456, etc. Tokens can only be used once so once you use a string of numbers (such as 12345) you will not be able to create another token with that same value again. Choose the Site Name you created earlier from the drop-down list. This will be where all data pushed up to the cloud by Cloud Sync will land. Give your token a Description. This should be something unique to identify what this token was used for. Most customers just give it the same name as the Site Name.

(Click to enlarge)

Once your token has been created you will see it in the list and it will be labeled as Pending.

(Click to enlarge)

Download the latest version of SureTrend Cloud Sync using the button below. Installing the application may require administrative permissions so your IT team may be required to help installing it. After it is installed you will have a shortcut icon on your desktop called Profile Editor. You can also find this in your start menu. 

Start the Profile Editor and you should have the screen shown below appear. Follow the instructions below that correspond to the numbers in the image.

(Click to enlarge)

 

Enter a Profile Name. This can be anything you like, but for simplicity you should make it the same as your Site Name in SureTrend Cloud.
Choose where your database is stored and enter any credentials as required. If you chose SQLCe the default password is systemsure. That should work as the password unless it was changed.
Click this button and if your credentials for the password is correct you should get a message that the connection is successful.
Check the Cloud Sync checkbox and select Register New Cloud.
Enter a Cloud Name. This can be anything you like, but for simplicity you should make it the same as the Profile Name used above in step 1. Enter https://suretrend.azurewebsites.net/ in the Cloud URL box. Enter your SureTrend Cloud User Name into the User Name box.
Click Save to save your changes and create the profile. If it is created successfully then you are done!

You no longer need to use the Profile Editor now. It will run on its own and every 20 minutes push data up from SureTrend 4 to your SureTrend 4 account. Please review the things not to do below. Failure to do so could result in the Profile Editor no longer syncing data with SureTrend Cloud.

  • Do NOT move your SureTrend 4 database.
  • Do NOT rename your SureTrend 4 database.
  • Do NOT change the password of your SureTrend 4 database.
  • Do NOT uninstall SureTrend 4 or Cloud Sync
  • Do NOT make changes to any Site in SureTrend Cloud that is linked to a profile in the Profile Editor
  • Do NOT make changes to any user account in SureTrend Cloud that is linked to a profile in the Profile Editor.
  • Installing SureTrend 4 on a new computer or changing computers will require following these instructions again from the start.