Won’t Power On

Overview

If you cannot get the EnSURE™ Touch to power on when the power button is pushed.

Troubleshooting Steps

  1. Connect the instrument to power.  Use the supplied power adapter and cable. Confirm that the electrical outlet has power.
  2. Press and hold the power button for 20 seconds. Make sure it is a full 20 seconds.
  3. Change the USB-C cable orientation. Rotate 180 degrees.
  4. Disconnect cable from included charging brick.  Plug into a computer USB port (if available) or another validated charging brick (Cell phone charger) Then repeat step 2.
  5.  If possible try another USB-C cable as well and then repeat step two.

Helpful Videos

Refer to Powering Up and Charging video:  

https://www.youtube.com/watch?v=ffH-EfYY8fU

If you still need help  click here to submit a ticket for technical support.

 

 

 


Battery Replacement

Introduction

This is a how to guide on switching out the battery on the EnSURE Touch™

 

 

1.) Disconnect the EnSURE Touch from the USB Power

 

 

 

2.) Remove the battery from the EnSURE Touch 

To remove the battery, unscrew it with a small flat head screwdriver.

 


 

 

3.) Place the new battery in the EnSURE Touch

 

 

 

 

4.) Make sure it is flush to the unit when screwing the battery back in

 

5.) Let the EnSURE Touch fully charge (100%)

Your EnSURE Touch is ready to go!