Using Teamviewer to Receive Remote Support

Introduction

EnSURE™ Touch comes pre-loaded with TeamViewer which is an application that allows for screensharing between computers and other internet enabled devices. When someone needs help with their EnSURE Touch, it isn’t always possible to help them face to face. In situations like these, it can be helpful to connect to the instrument using TeamViewer. This can also be helpful when providing training remotely. The instructions below will help you connect to EnSURE Touch using TeamViewer.

Accessing Teamviewer on the EnSURE Touch

  1. Connect EnSURE™ Touch to Wi-Fi.
    Note: For addition instructions on connecting to Wi-Fi, click here.
  2. Tap Settings.
  3. Tap Support.
  4. Check the checkbox to “Attach EnSURE Touch database to Support Request” and press the Remote Support button.
  5. Read the disclaimers and press the Next button until you see the screen with your TeamViewer ID.
  6. Provide your TeamViewer ID to the Hygiena Representative.
  7. Press Allow when the notification appears.

Running Teamviewer on a PC

  1. Download the Teamviewer app here.
  2. Run the executable after the download has finished.
  3. Select Run Only.
  4. Click Accept—Finish.
  5. Provide your Teamviewer ID and password to the Hygiena Representative.

Disconnecting From Teamviewer

Any of the options below will disconnect Teamviewer.

  1. Deactivate Wi-Fi on instrument.
  2. Turn off instrument.
  3. Close the TeamViewer program from the computer.

How do I know if my Hygiena Representative can see my EnSURE Touch screen?

At the top left corner of your screen you will be able to see an eye icon.