How to Register Your EnSURE Touch

  1. Log into SureTrend Cloud.
  2. Click the Register Instrument.
    Note: If you do not see the Welcome page, select Settings > Welcome.
  3. Name your EnSURE Touch and click Next. The name can be used to differentiate it from other instruments on the account. If you have multiple sites on your account, select the site to which your EnSURE Touch should be registered.
  4. The cloud will display a registration token that you will use later in the registration process.
  5. On your EnSURE Touch, open the Sync app.
  6. Enter the Username and Code from SureTrend Cloud in the Sync app.
  7. Once you have successfully Registered your Instrument your registration token in SureTrend Cloud will change from Pending to Successful, then select Done.

Contact Hygiena Technical Support for further assistance.

USB Tethering Configuration


This document will cover the step by step instructions for configuring USB Tethering on the EnSURE™ Touch. It will also cover the requirements and troubleshooting steps.  


EnSURE Touch needs an internet connection to communicate with SureTrend Cloud. Most customers will use the Wi-Fi features of EnSURE Touch. In some cases, Wi-Fi is not available or acceptable. EnSURE Touch can be connected to a Windows 10 computer using the USB cable that comes with EnSURE Touch and share the internet connection of the Windows 10 computer.


  1. Windows 10 computer with an internet connection and an EnSURE Touch.
  2. Permissions to install Windows 10 RNDIS6 driver.
  3. Permissions to configure Windows Internet Connection Sharing (ICS).
  4. USB-C Cable that comes with the EnSURE Touch.
  5. Windows 10 knowledge and ability to navigate to Device Manager and Windows Network Connections.


  1. Only one EnSURE Touch can be connected at a time. You can configure multiple instruments on one computer, but only one can be connected at a time.
  2. Once configured, disconnecting the EnSURE Touch will remove the network adapter from Windows 10. Reconnecting the EnSURE Touch to the Windows 10 computer will reestablish the network adapter and ICS setting, but there is a short delay. The delay is about 30 seconds depending on the computer. Attempting to Sync or perform any network functions during this delay will result in failure. The failure can be dismissed.
  3. USB Tethering has not been tested on every Windows 10 computer. Success is dependent on the Windows 10 computer ability to support the network adapter driver and ICS configuration.
  4. Windows 10 computer BIOS, drivers, and Windows updates may be required.
  5. 3rd party software firewalls may block ICS.
  6. TeamViewer support on EnSURE Touch does not work with USB Tethering

Configuration Steps

The following are the steps to enable USB Tethering. Each EnSURE Touch has a unique serial number that is bound to the Windows RNDIS driver. This means the Windows steps below must be done for each EnSURE Touch that will be connected to this computer. Once the configuration is complete, disconnecting and reconnecting the EnSURE Touch will reestablish the network adapter ICS settings. This typically takes less than 30 seconds.

Summary of Steps

  1. Enable USB Tethering on EnSURE Touch.
  2. Install the Windows 10 RNDIS6 driver.
  3. Configure Windows Internet Connection Sharing (ICS).
  4. Verify the connection on the EnSURE Touch.

Enable USB Tethering on EnSURE Touch

  1. Connect the EnSURE Touch to your PC using the USB cable. This can power the EnSURE Touch while connecting it to the internet.
  2. Turn on EnSURE Touch. If it is in sleep mode wake it up by pressing the power button once.
  3. Navigate to Settings > General > USB Tethering.
  4. Tap the toggle to enable USB Tethering.

Install the Windows 10 RNDIS Driver

Once the EnSURE Touch is powered on and USB Tethering is enabled, the EnSURE Touch should create an entry in Windows Device Manager as an unknown RNDIS device. You will need Windows 10 permissions to accomplish the following steps.

  1. Right click the Start button and select Device Manager.
  2. Expand Other Devices and right click RNDIS.
  3. Select Update Driver.
  4. Select Browse my computer for drivers.
    NOTE:  Selecting Search automatically for drivers will fail to install the driver correctly.  Do NOT select Search automatically for drivers.
  5. Select Let me pick from a list of available drivers on my computer.
  6. If necessary, select Network adapters from the list of common hardware types and press the Next button.
  7. Allow time for Device Manager to populate a list of manufacturers and models.  Select Microsoft from the list of manufacturers and USB RNDIS6 Adapter from models.
  8. Click Yes on the Update Driver Warning dialog box.
  9. The following message box will appear when the driver is successfully installed.
  10. If the driver was installed correctly, it will display in Device Manager as USB RNDIS6 Adapter.

Configure Internet Connection Sharing (ICS)

  1. Right click the Start button and select Network Connections.
  2. Click Change Adapter Options.
  3. Locate the network connection that is used for internet access.  This will likely have your domain name in the Status field.
  4. Right click the network connection and select Properties.
  5. Click the Sharing tab and check the checkbox for Internet Connection Sharing.
  6. If done correctly, the two networks should have ICS enabled and the shared network should show Shared in the status.

Restart EnSURE Touch

  1. Press and hold the power button until the power menu appears.
  2. Select Restart from the menu.
  3. Go to Settings > General > USB Tethering.
  4. When the USB Tethering screen in enabled and has obtained an IP address it will have a Check Connection button.  Tap the Check Connection button.
  5. If PC Connection and SureTrend Connection show a “Pass” result, then USB Tethering has been successfully configured.



The following are some known conditions and how to resolve them.

RNDIS Driver Does Not Appear in Device Manager

If the EnSURE Touch shows in device manager as Unknown USB Device that typically means the cable is not communicating with the Windows 10 computer or USB Tethering has not been enabled.


  1. Repeat the steps in the section titled “Enable USB Tethering on EnSURE Touch.”
  2. Replace the USB-C cable.
  3. The steps above did not resolve the issue, there may be a hardware issue with the USB port on the instrument.  Contact Hygiena Technical Support for further assistance.


Prevent the Network Adapter from Going to Sleep.

The network adapter may enter sleep mode when the PC is not in use.


  1. Right click the Start button and select Control Panel.
  2. Select Network and Internet.
  3. Select Network and Sharing Center.
  4. Select Change Adapter Settings.
  5. Select your Shared Network Connection, and select Properties.
  6. Select Configure.
  7. Check the checkbox for Allow this device to wake the computer.
  8. Click OK.

Wi-Fi Does Not Work After Using USB Tethering

USB Tethering needs to be disabled before attempting to use Wi-Fi.  See the steps below to fix this issue.


  1. Connect the EnSURE Touch to a PC with a USB-C cable.
  2. Go to Settings > General > USB Tethering.
  3. Tap the toggle to enable USB tethering if it was disable.
  4. Tap the toggle to disable USB tethering.


If you are having trouble with USB Tethering on your EnSURE Touch, please contact Hygiena Technical Support for assistance.

Getting Started with Cloud Sync

These instructions were created to guide you through the process of using SureTrend Cloud Sync to sync data from SureTrend 4 to SureTrend Cloud. This can be useful if you are unable to purchase our new EnSURE Touch device which has built in wireless syncing capabilities.

If you are trying to migrate data from SureTrend 4 to a new SureTrend Cloud account you do not need this application. Instead, follow these instructions for a one-time import of your SureTrend 4 data into SureTrend Cloud.

Before You Get Started

We do not recommend using this application for syncing large numbers of databases to SureTrend Cloud. We also do not recommend using this software for complex setups involving multiple SureTrend databases across multiple locations or sites.

If you are looking to collect data and continuously sync it to a SureTrend Cloud account you will want to purchase our new EnSURE Touch device. It does not require SureTrend 4 or this application to be installed on your machine and all syncing is done wirelessly.

To start you will need to sign in to your SureTrend Cloud account.


Once signed in click on Settings in the top right of the screen and select Account management from the menu. Next, create a site as shown in    below. Click the (+) button and type in the name of your new site. Be sure to move the Active toggle to ON. It should be blue to signify this. You can skip this step if you already have your sites created.

(Click to enlarge)

Now click on Settings in the top right of the screen again and this time select User management from the menu. Click the (+) button and add a new user as shown in the image below. This user will receive an email automatically notifying them of their created account and a link to finish setting their sign-in credentials.

(Click to enlarge)

When you have created the user you will see their name in the list. Click on it to highlight the selected user and Enable any User sites you want their data to upload to as shown in the image below by sliding the toggle. It should be blue to signify its enabled. You can skip this step if you already have your users created.

(Click to enlarge)

Now you are ready to create your security token. This token will be used to link the SureTrend Cloud Sync application with your SureTrend Cloud account enabling you to push data from SureTrend 4 up to SureTrend Cloud. To begin, click on Settings in the top right of the screen again and this time select SureTrend 4 Cloud Sync from the menu. Click the (+) button to begin creating a new token.

Use the image below as a guide. The Token can be any string of numbers you like. In the example below we use 12345, but you could use 0000, 567, 123456, etc. Tokens can only be used once so once you use a string of numbers (such as 12345) you will not be able to create another token with that same value again. Choose the Site Name you created earlier from the drop-down list. This will be where all data pushed up to the cloud by Cloud Sync will land. Give your token a Description. This should be something unique to identify what this token was used for. Most customers just give it the same name as the Site Name.

(Click to enlarge)

Once your token has been created you will see it in the list and it will be labeled as Pending.

(Click to enlarge)

Download the latest version of SureTrend Cloud Sync using the button below. Installing the application may require administrative permissions so your IT team may be required to help installing it. After it is installed you will have a shortcut icon on your desktop called Profile Editor. You can also find this in your start menu. 

Start the Profile Editor and you should have the screen shown below appear. Follow the instructions below that correspond to the numbers in the image.

(Click to enlarge)


Enter a Profile Name. This can be anything you like, but for simplicity you should make it the same as your Site Name in SureTrend Cloud.
Choose where your database is stored and enter any credentials as required. If you chose SQLCe the default password is systemsure. That should work as the password unless it was changed.
Click this button and if your credentials for the password is correct you should get a message that the connection is successful.
Check the Cloud Sync checkbox and select Register New Cloud.
Enter a Cloud Name. This can be anything you like, but for simplicity you should make it the same as the Profile Name used above in step 1. Enter in the Cloud URL box. Enter your SureTrend Cloud User Name into the User Name box.
Click Save to save your changes and create the profile. If it is created successfully then you are done!

You no longer need to use the Profile Editor now. It will run on its own and every 20 minutes push data up from SureTrend 4 to your SureTrend 4 account. Please review the things not to do below. Failure to do so could result in the Profile Editor no longer syncing data with SureTrend Cloud.

  • Do NOT move your SureTrend 4 database.
  • Do NOT rename your SureTrend 4 database.
  • Do NOT change the password of your SureTrend 4 database.
  • Do NOT uninstall SureTrend 4 or Cloud Sync
  • Do NOT make changes to any Site in SureTrend Cloud that is linked to a profile in the Profile Editor
  • Do NOT make changes to any user account in SureTrend Cloud that is linked to a profile in the Profile Editor.
  • Installing SureTrend 4 on a new computer or changing computers will require following these instructions again from the start.

Server Installation

Click here for system requirements.

Required Prerequisites

  1. HTTP Activation must be turned on for the server. This can be done in Server Manager’s Roles and Features section under .Net Framework 3.5.
  2. If installing on a PC make sure it does not go into power saving mode or sleep.
Step OneStep TwoStep ThreeStep Four
Click here to download SureTrend and run it once completed.
When the screen appears choose a setup language and click Next.
Read and accept the license agreement and click Next to continue.
When you get to the Multiuser – Distributed Network checkbox check it. Just click Next to continue on with the installation.

Pointing clients to the server

Step OneStep TwoStep Three

Install SureTrend on any machine you wish to connect to the server without checking the Multiuser – Distributed Network checkbox during installation.

Start SureTrend on the client machine once installed and click on the Admin tab across the top. From the list of tabs on the left choose Server Configuration Setting.

Change the Config Type to Distributed and enter the Hostname or IP address of the server into the Server box. Click Save to restart SureTrend and when you’ve reopened it verify it is connected to the server by revisiting this area. As shown below in Figure A.