Managing the Security Feature for Ensure Touch™ from the Cloud


This step by step process will teach you how to enable your security feature on the EnSURE Touch from the SureTrend™ Cloud application. The security feature forces users to sign in with a username and pin code and makes it easier for you to manage your EnSURE Touch users. Here are the easy steps needed to activate this feature from SureTrend Cloud.



1.  Sign into SureTrend Cloud

2. Once you have signed in go to the Instrument tab

3. Now select the user’s tab in the middle of the options.

4. Under the user’s section, select the add button to create a new user.

5. The User’s dialog box will now open for you to enter the user’s information Note: Remember to write down their pin number!

The account owner will need to look up your pin in SureTrend Cloud if forgotten.

6. Now you will see the added user in the list of users!

7. Now that the user is added please go to the settings tab and enable the security. Note: You can also adjust when the screen times out.

8. Once you added all your users you will need to Sync your EnSURE Touch in order for the changes to take effect.



You are now complete! If you need further assistance please click here to request technical support.


Edit Users In The Cloud


In this quick and easy how-to, You will be able to edit a user. This is a feature that is requested from time to time so it is good to know how to safely edit a user.



1. Log into your SureTrend account.

2. Go to the Settings Icon in the top right of the screen.

3. Select the Users Management Icon

4. Select the user you want to edit – click on the Blue Pencil icon to edit and update the user details.

5. This customer box will appear. You will be able to edit everything in this box and save it. Including Role. Note** You can only have one owner per account if you already have an owner do not make another person with the owner role.

There is also an option to change password if the user has forgotten theirs. Click on Change Password and update if required.




Register a New User


In this quick tutorial, you will learn how to add a user to an existing account. It is an easy process when done correctly and you can manage all users within a few clicks in the Cloud. 



1. Click on the Settings Tab


2. Click On User Management


3. Click on the Add Button


4. The New User box will open. You will need to fill every box out, Please make sure that you spell their name correctly and their email is accurate and their primary company Email address. Also, You are only allowed one owner per account. It is vital you do not accidentally assign them the owner position if one already exists.


5. You will know you are successful after you hit save and you see the new user on your users’ list like so:


6. An Email will be sent to the new user, they will be asked to sign in and create a password at this point.

Note: Please visit this article to help you understand the breakdown of roles within SureTrend Cloud

SureTrend Cloud Roles Breakdown


You are now complete!