Accessing Captive Portals on EnSURE Touch

Introduction

Some Wi-Fi networks require users to access a captive portal through a browser to accept terms and conditions or verify credentials before accessing the internet.  This article will provide instructions on how to access a captive portal for your network on the EnSURE Touch.

Connect to a Wi-Fi Network

  1. Tap Settings.
  2. Tap Wi-Fi.
  3. Tap the name of your network.
  4. Enter a password and any other required information, then tap Connect.
  5. Press the Home button to return the the Home Screen.
    Note:  If the network has a captive portal, you will see a notification reading “Sign into Wi-Fi Network” in the notification bar.

Access the Captive Portal

  1. Swipe down from the top edge of the screen to pull down the Quick Access/Notifications menu.
  2. If you do not see a notification reading “Sign into Wi-Fi Network,” tap the button in the top right corner to switch to the notifications menu.
  3. Tap the notification to sign into Wi-Fi.  You will be redirected to the captive portal.
  4. Complete the necessary steps for the captive portal.
  5. Tap the Done.

Troubleshooting Captive Portal Connectivity

Unable to Connect to the Network

  • Go to Settings > General > Date and Time and set the correct date and time on the instrument.  If you corrected the date and time, return to the Wi-Fi menu. Tap the name of the network and tap Forget to remove the connection.  Repeat the processes above.
  • If you are unable to connect to the network and the date and time settings are correct, you may have the incorrect password for the network.  Confirm the required password with your IT department.  If you need to correct the password, return to the Wi-Fi menu. Tap the name of the network and tap Forget to remove the connection.  Repeat the processes above.

Unable to Complete the Captive Portal Sign In

  • If you did not receive the notification to Sign into Wi-Fi network or you accidently dismissed it, you can turn Wi-Fi off and on to receive another notification.  Go to Settings > Wi-Fi, tap the toggle to turn Wi-Fi off.  Tap the toggle again to turn it back on.
  • If you entered the incorrect information in the captive portal and are not able to edit it, you will need to remove the connection to the network and reconnect.  Return to the Wi-Fi menu.  Tap the name of the saved network and tap Forget to remove the connection. Repeat the processes above to connect to the network and sign into the captive portal.

Captive Portal Disconnects

  • Some captive portals are only intended to facilitate a connection for a limited period of time.  If you become disconnected from the network, return to the Wi-Fi menu. Tap the name of the network and tap Forget to remove the connection.  Repeat the processes above to connect to the network and sign into the captive portal.
    Note:  Your IT department may be able to adjust the settings that limits the duration of the connection.

 

Contact Hygiena Technical Support for further assistance.


Troubleshoot Wi-Fi Connection Issues and Solutions

Introduction

In this article, you will learn how to maintain your Wi-Fi connectivity as well give you solutions on how to keep a stable connection.

Step | 1

Verify the Wi-Fi functionality on the EnSURE™ Touch is working.
1. From the Home Screen, swipe from the top of the screen to the bottom at open the quick access menu.

 

         

2. Tap the Wi-Fi button to access the Wi-Fi network menu.  If you do not see the Wi-Fi button, tap the quick access options button at the top right of the screen to toggle the options displayed, then tap the Wi-Fi button.
         

3. If the Wi-Fi on/off toggle at the top right of the Wi-Fi menu is in the off position, tap the toggle to turn the Wi-Fi on.

4. If the on/off toggle does not stay in the on position, reboot the EnSURE Touch.  Power down the EnSURE Touch by holding the power button until the power options menu is displayed.

5. Tap the Power Off option. Wait for the EnSURE Touch to shut down, then press the power button again to turn the EnSURE Touch on.  After rebooting, repeat steps 1 through 3.

6. If the problem persists after a reboot, you will need to replace the EnSURE Touch.

Step | 2

Verify the network is not hidden and verify the range and frequency of your Wi-Fi network.
Required: A smartphone or mobile device with Wi-Fi capabilities.

Verify the Wi-Fi network is visible.
1. Access the Wi-Fi network settings on your smartphone.
2. Locate the network on the list of available networks.
3. Connect to the network and test your connection.
4. If the network is not visible, contact your Information Technology Administrator to determine if the access point is within range of your location or if the network is hidden.
5. If the network is hidden, obtain the appropriate login information for your Information Technology Administrator.

Step | 3

Connecting to a hidden network  with your EnSURE Touch

1. On the Home Screen of the EnSURE Touch, swipe from the top of the screen to the bottom at access to the quick access menu.

         

2. Tap the Wi-Fi button to access the Wi-Fi network menu.  If you do not see the Wi-Fi button, tap the quick access options button at the top right of the screen to toggle the options displayed, then tap the Wi-Fi button.

         

3. If the Wi-Fi on/off toggle at the top right of the Wi-Fi menu is in the off position, tap the toggle to turn the Wi-Fi on.

4. Tap the + button at the bottom right of the screen to add the hidden network.

5. Enter login information provided by your administrator and tap save.

Step | 4

Forgetting a known Wi-Fi network on the instrument and reconnecting to get a fresh IP address.
1. From the Home Screen, swipe from the top of the screen to the bottom to open the quick access menu.

           

2. Tap the Wi-Fi button to access the Wi-Fi network menu.  If you do not see the Wi-Fi button, tap the quick access options button at the top right of the screen to toggle the options displayed, then tap the Wi-Fi button.

         

3. If Wi-Fi is not enabled, tap the on/off toggle at the top right of the Wi-Fi menu to turn the Wi-Fi on.

4. Tap the name of the saved network from the list of available networks.

5. Tap the Forget button on the bottom right of the pop-up menu.

6. Tap the name of the network that you want to connect to from the list of available networks.

7. Enter the password for the network, then tap the connect button at the bottom right of the pop-up menu.

Step | 5 

Restarting Wi-Fi or the EnSURE Touch to obtain a new IP address.
1. From the Home Screen, swipe from the top of the screen to the bottom at open the quick access menu.

         

2. Tap the Wi-Fi button to access the Wi-Fi network menu.  If you do not see the Wi-Fi button, tap the quick access options button at the top right of the screen to toggle the options displayed, then tap the Wi-Fi button.

           

3. If connection issues persist, power down the EnSURE Touch by holding the power button until the power options menu is displayed.

4. Tap the Power Off option. Wait for the EnSURE Touch to shut down, then press the power button again to turn the EnSURE Touch on and try to connect to your WiFi this

should trigger the connection to apply a new IP address to the unit.

 

If you still need help please contact tech support by clicking on the icon.

 

 

 


Turning Off Device Detection

Introduction

Sometimes the device detection feature on EnSURE™ Touch will malfunction because the chamber in the instrument needs cleaning. Before you have time to thoroughly clean your instrument you can simply turn off the device detection if you have administrative rights.

Step To Shut off Device Detection

 

  1. On the home screen select settings
  2. On the settings screen, select the General tab
  3. On the General Settings tab select Auto-Detect
  4. In the Auto-Detect Screen toggle the switch to off
  5. Return to the home screen.

 

You are now complete!

 

 

If you need further assistance please click on the icon for support to contact you.


USB Tethering Configuration

Introduction

This document will cover the step by step instructions for configuring USB Tethering on the EnSURE™ Touch. It will also cover the requirements and troubleshooting steps.  

Overview

EnSURE Touch needs an internet connection to communicate with SureTrend Cloud. Most customers will use the Wi-Fi features of EnSURE Touch. In some cases, Wi-Fi is not available or acceptable. EnSURE Touch can be connected to a Windows 10 computer using the USB cable that comes with EnSURE Touch and share the internet connection of the Windows 10 computer.

Requirements

  1. Windows 10 computer with an internet connection and an EnSURE Touch.
  2. Permissions to install Windows 10 RNDIS6 driver.
  3. Permissions to configure Windows Internet Connection Sharing (ICS).
  4. USB-C Cable that comes with the EnSURE Touch.
  5. Windows 10 knowledge and ability to navigate to Device Manager and Windows Network Connections.

Limitations

  1. Only one EnSURE Touch can be connected at a time. You can configure multiple instruments on one computer, but only one can be connected at a time.
  2. Once configured, disconnecting the EnSURE Touch will remove the network adapter from Windows 10. Reconnecting the EnSURE Touch to the Windows 10 computer will reestablish the network adapter and ICS setting, but there is a short delay. The delay is about 30 seconds depending on the computer. Attempting to Sync or perform any network functions during this delay will result in failure. The failure can be dismissed.
  3. USB Tethering has not been tested on every Windows 10 computer. Success is dependent on the Windows 10 computer ability to support the network adapter driver and ICS configuration.
  4. Windows 10 computer BIOS, drivers, and Windows updates may be required.
  5. 3rd party software firewalls may block ICS.
  6. TeamViewer support on EnSURE Touch does not work with USB Tethering

Configuration Steps

The following are the steps to enable USB Tethering. Each EnSURE Touch has a unique serial number that is bound to the Windows RNDIS driver. This means the Windows steps below must be done for each EnSURE Touch that will be connected to this computer. Once the configuration is complete, disconnecting and reconnecting the EnSURE Touch will reestablish the network adapter ICS settings. This typically takes less than 30 seconds.

Summary of Steps

  1. Enable USB Tethering on EnSURE Touch.
  2. Install the Windows 10 RNDIS6 driver.
  3. Configure Windows Internet Connection Sharing (ICS).
  4. Verify the connection on the EnSURE Touch.

Enable USB Tethering on EnSURE Touch

  1. Connect the EnSURE Touch to your PC using the USB cable. This can power the EnSURE Touch while connecting it to the internet.
  2. Turn on EnSURE Touch. If it is in sleep mode wake it up by pressing the power button once.
  3. Navigate to Settings > General > USB Tethering.
  4. Tap the toggle to enable USB Tethering.

Install the Windows 10 RNDIS Driver

Once the EnSURE Touch is powered on and USB Tethering is enabled, the EnSURE Touch should create an entry in Windows Device Manager as an unknown RNDIS device. You will need Windows 10 permissions to accomplish the following steps.

  1. Right click the Start button and select Device Manager.
  2. Expand Other Devices and right click RNDIS.
  3. Select Update Driver.
  4. Select Browse my computer for drivers.
    NOTE:  Selecting Search automatically for drivers will fail to install the driver correctly.  Do NOT select Search automatically for drivers.
  5. Select Let me pick from a list of available drivers on my computer.
  6. If necessary, select Network adapters from the list of common hardware types and press the Next button.
  7. Allow time for Device Manager to populate a list of manufacturers and models.  Select Microsoft from the list of manufacturers and USB RNDIS6 Adapter from models.
  8. Click Yes on the Update Driver Warning dialog box.
  9. The following message box will appear when the driver is successfully installed.
  10. If the driver was installed correctly, it will display in Device Manager as USB RNDIS6 Adapter.

Configure Internet Connection Sharing (ICS)

  1. Right click the Start button and select Network Connections.
  2. Click Change Adapter Options.
  3. Locate the network connection that is used for internet access.  This will likely have your domain name in the Status field.
  4. Right click the network connection and select Properties.
  5. Click the Sharing tab and check the checkbox for Internet Connection Sharing.
  6. If done correctly, the two networks should have ICS enabled and the shared network should show Shared in the status.

Restart EnSURE Touch

  1. Press and hold the power button until the power menu appears.
  2. Select Restart from the menu.
  3. Go to Settings > General > USB Tethering.
  4. When the USB Tethering screen in enabled and has obtained an IP address it will have a Check Connection button.  Tap the Check Connection button.
  5. If PC Connection and SureTrend Connection show a “Pass” result, then USB Tethering has been successfully configured.

 

Troubleshooting

The following are some known conditions and how to resolve them.

RNDIS Driver Does Not Appear in Device Manager

If the EnSURE Touch shows in device manager as Unknown USB Device that typically means the cable is not communicating with the Windows 10 computer or USB Tethering has not been enabled.

Solution

  1. Repeat the steps in the section titled “Enable USB Tethering on EnSURE Touch.”
  2. Replace the USB-C cable.
  3. The steps above did not resolve the issue, there may be a hardware issue with the USB port on the instrument.  Contact Hygiena Technical Support for further assistance.

 

Prevent the Network Adapter from Going to Sleep.

The network adapter may enter sleep mode when the PC is not in use.

Solution

  1. Right click the Start button and select Control Panel.
  2. Select Network and Internet.
  3. Select Network and Sharing Center.
  4. Select Change Adapter Settings.
  5. Select your Shared Network Connection, and select Properties.
  6. Select Configure.
  7. Check the checkbox for Allow this device to wake the computer.
  8. Click OK.

Wi-Fi Does Not Work After Using USB Tethering

USB Tethering needs to be disabled before attempting to use Wi-Fi.  See the steps below to fix this issue.

Solution

  1. Connect the EnSURE Touch to a PC with a USB-C cable.
  2. Go to Settings > General > USB Tethering.
  3. Tap the toggle to enable USB tethering if it was disable.
  4. Tap the toggle to disable USB tethering.

 

If you are having trouble with USB Tethering on your EnSURE Touch, please contact Hygiena Technical Support for assistance.


Connecting to Wi-Fi

Note

You can change the Wi-Fi settings from just about any screen on the device using the Notification area method. This can be especially useful when you need to change Wi-Fi settings before signing into your device. Earlier versions of the EnSURE Touch only support 2.4 GHz wireless networks, however newer EnSURE Touch will support both 2.4GHz and  5.0 GHz.

It is always important to keep your EnSURE Touch connected to Wi-Fi. It ensures the device can sync results to SureTrend Cloud, minimizing the risks of data loss and enables you to keep your device up to date. We recommend you check for updates at least once a month. Click here to see how. While results on your device will be synced automatically to SureTrend Cloud other programming data such plans, locations, and user info will only sync by manually performing a sync using the Sync button on your EnSURE Touch’s home screen.   

Captive Portal

Some Wi-Fi access points require you to enter information in the browser when connecting (e.g. hotels) to their network. Captive portals are supported on the EnSURE Touch. Please see this link for more information.   

RADIUS Authentication

Some corporate networks utilize RADIUS authentication. This method authenticates users against directory services such as Microsoft’s Active Directory. It eliminates the need for a shared password. Users will be required to enter corporate login credentials (such as the username and password used to login to their computers) to authenticate. Whenever users change their password they will also need to re-authenticate on the EnSURE Touch by entering their new credentials there as well.

Using Hotspots for Connectivity

If you require immediate network connectivity and do not have a wireless network to connect to you can use the Hotspot feature on your phone (if available with your phone plan and device) or use a Windows 10 machine with wireless capabilities. To use your PC as a mobile hotspot follow these instructions from Microsoft.


There are two ways to connect to Wi-Fi on the instrument:

  1. Using the Settings button on the Home screen
  2. Using the pull down Notification area

 

From the Settings button on the Home screen

Step One

Click to enlarge

From the Home screen select the Settings icon.
Step Two
Click to enlarge Select the Wi-Fi menu option.
Step Three
Click to enlarge Turn on Wi-Fi if it is off. Select the wireless network to connect to. If you cannot find the wireless network to connect to in the list touch the Add (+) icon to manually add it.

When connecting to a network you may choose from common authentication methods like WEP or WPA2. Your IT team will know which protocol to select if you are unfamiliar with these terms.

 

From the Notification area

Step One

Click to enlarge

Swipe down from the top of the screen.
Step Two
Click to enlarge Press the Menu Option button in the upper right corner of the screen.
Step Three
Click to enlarge Select the Wi-Fi icon.
Step Four
Click to enlarge Turn on Wi-Fi if it is off. Select the wireless network to connect to. If you cannot find the wireless network to connect to in the list touch the Add (+) icon to manually add it.

When connecting to a network you may choose from common authentication methods like WEP or WPA2. Your IT team will know which protocol to select if you are unfamiliar with these terms.