Knowledge Base
- Network Ports, IP Addresses, and Protocols
- Blurred or Distorted EnSURE Touch Screens
- EnSURE™ Touch Only Reads 0 RLU
- Won’t Power On
- Adding a New/Replacement EnSURE Touch to a Site
- EnSURE™ Touch Input Method (Keyboard) and Styles
- Managing Plans & Locations In SureTrend Cloud
- How to set up a mobile Hotspot
- Failing Calibration: Troubleshooting Tips
- USB Tethering Configuration
- Importing Plans and Locations to SureTrend Cloud
- Deactivating Sites in SureTrend Cloud
- Register a New User
- Uploading Logo images to an account , sites and locations using the logo and location image uploader.
- Clearing Instrument Registration to SureTrend Cloud
- Adding a Sample Location to SureTrend Cloud
- Edit Users In The Cloud
- Managing Plans & Locations In SureTrend Cloud
- Migrating -Locations, Plans and Data from Sure Trend 3 to Sure Trend Cloud
- Product Selection instructions for EnSURE Touch
Reagents, Tests and Devices
Reagent and Test troubleshooting and common questions.
- Effects of Environmental Light and Temperature on Hygiena ATP test devices
- Obtaining low RLU results when surfaces or water samples are visibly contaminated.
- Testing for residual chemical interference (quenching or increasing ) of Hygiena environmental surface ATP test results, using the Hygiena Positive control kit.
- The role of ATP Hygiene monitoring to support successful environmental sanitation / disinfection processes.
- False Positive results InSite Listeria and InSite L. mono Glo.
- Causes of increasing RLU levels on a surface after cleaning and retesting.