Knowledge Base
- How To Clean The Instrument
- Product Selection instructions for EnSURE Touch
- Blurred or Distorted EnSURE Touch Screens
- Excluding Plans and Locations on EnSURE Touch
- How to set up a mobile Hotspot
- Adding a New/Replacement EnSURE Touch to a Site
- How to Factory Reset the EnSURE Touch
- Calibration Checks on the EnSURE Touch
- Calibration Checks in Simulation Mode
- Clearing Instrument Registration to SureTrend Cloud
- Adding a New/Replacement EnSURE Touch to a Site
- SureTrend Cloud Roles Breakdown
- Forgot Password
- How to make a Customized PCF Report by Personnel
- Clearing Instrument Registration to SureTrend Cloud
- Deactivating Sites in SureTrend Cloud
- Register a New User
- Adding a Sample Location to SureTrend Cloud
- Uploading Logo images to an account , sites and locations using the logo and location image uploader.
- Edit Users In The Cloud
- Updating an existing Suretrend 4 software installation to the latest version.
- Server Installation
- How to Erase Results on EnSURE and SystemSURE Plus
- Network Share Installation
- Standard Installation
- Moving the Database
- Multiuser Distributed Network Installation
- Database Connection
- Using Teamviewer to Receive Remote Support
Reagents, Tests and Devices
Reagent and Test troubleshooting and common questions.
- False Positive results InSite Listeria and InSite L. mono Glo.
- Effects of Environmental Light and Temperature on Hygiena ATP test devices
- Storage and Shelf life for Hygiena environmental and microbiology testing devices.
- Obtaining low RLU results when surfaces or water samples are visibly contaminated.
- Causes of increasing RLU levels on a surface after cleaning and retesting.
- Testing for residual chemical interference (quenching or increasing ) of Hygiena environmental surface ATP test results, using the Hygiena Positive control kit.
- The role of ATP Hygiene monitoring to support successful environmental sanitation / disinfection processes.