Knowledge Base
- EnSURE™ Touch Input Method (Keyboard) and Styles
- False Positive and Negative results on the EnSURE Touch instrument.
- Using Teamviewer to Receive Remote Support
- Excluding Plans and Locations on EnSURE Touch
- Adding Zone detail to Locations on the SureTrend Cloud and Ensure Touch
- CalCheck Negative Control Failing
- Troubleshoot Wi-Fi Connection Issues and Solutions
- How to set up a mobile Hotspot
- EnSURE Touch Device Detection
- Accessing Captive Portals on EnSURE Touch
- Importing Programming Information Into SureTrend Cloud
- Site Management in SureTrend Cloud
- Importing SureTrend 4 data into SureTrend Cloud
- Deactivating Sites in SureTrend Cloud
- Edit Users In The Cloud
- Clearing Instrument Registration to SureTrend Cloud
- Clearing Browsing Data
- Global Locations and Plans
- Managing the Security Feature for Ensure Touch™ from the Cloud
- How to make a Customized PCF Report by Personnel
- Standard Installation
- Moving the Database
- Multiuser Distributed Network Installation
- Server Installation
- Network Share Installation
- Database Connection
- Updating an existing Suretrend 4 software installation to the latest version.
- Using Teamviewer to Receive Remote Support
- How to Erase Results on EnSURE and SystemSURE Plus
Reagents, Tests and Devices
Reagent and Test troubleshooting and common questions.
- The role of ATP Hygiene monitoring to support successful environmental sanitation / disinfection processes.
- Effects of Environmental Light and Temperature on Hygiena ATP test devices
- Obtaining low RLU results when surfaces or water samples are visibly contaminated.
- Causes of increasing RLU levels on a surface after cleaning and retesting.
- Testing for residual chemical interference (quenching or increasing ) of Hygiena environmental surface ATP test results, using the Hygiena Positive control kit.
- Storage and Shelf life for Hygiena environmental and microbiology testing devices.
- False Positive results InSite Listeria and InSite L. mono Glo.