Knowledge Base
- USB Tethering Configuration
- Product Selection instructions for EnSURE Touch
- Failing Calibration: Troubleshooting Tips
- How to set up a mobile Hotspot
- EnSURE™ Touch Input Method (Keyboard) and Styles
- EnSURE™ Touch Only Reads 0 RLU
- Network Ports, IP Addresses, and Protocols
- Turning Off Device Detection
- Adding a New/Replacement EnSURE Touch to a Site
- Blurred or Distorted EnSURE Touch Screens
- Edit Users In The Cloud
- Importing Plans, Locations, and Users into SureTrend Cloud
- Deactivating Sites in SureTrend Cloud
- Global Locations and Plans
- Importing SureTrend 4 data into SureTrend Cloud
- Uploading Logo images to an account , sites and locations using the logo and location image uploader.
- Managing Plans & Locations In SureTrend Cloud
- Clearing Instrument Registration to SureTrend Cloud
- Product Selection instructions for EnSURE Touch
- Forgot Password
Reagents, Tests and Devices
Reagent and Test troubleshooting and common questions.
- The role of ATP Hygiene monitoring to support successful environmental sanitation / disinfection processes.
- False Positive results InSite Listeria and InSite L. mono Glo.
- Causes of increasing RLU levels on a surface after cleaning and retesting.
- Effects of Environmental Light and Temperature on Hygiena ATP test devices
- Testing for residual chemical interference (quenching or increasing ) of Hygiena environmental surface ATP test results, using the Hygiena Positive control kit.
- Obtaining low RLU results when surfaces or water samples are visibly contaminated.
- Storage and Shelf life for Hygiena environmental and microbiology testing devices.