Knowledge Base
- EnSURE™ Touch Input Method (Keyboard) and Styles
- Turning Off Device Detection
- Won’t Power On
- Failing Calibration: Troubleshooting Tips
- Settings to Maximize Your EnSURE™ Touch Battery Life Between Charging Events.
- Languages available on EnSURE Touch luminometer.
- CalCheck Negative Control Failing
- Blurred or Distorted EnSURE Touch Screens
- Managing Plans & Locations In SureTrend Cloud
- Adding Zone detail to Locations on the SureTrend Cloud and Ensure Touch
- Uploading Logo images to an account , sites and locations using the logo and location image uploader.
- Product Selection instructions for EnSURE Touch
- Managing the Security Feature for Ensure Touch™ from the Cloud
- User is unable to register instrument to SureTrend™ Cloud Account
- Importing SureTrend 4 data into SureTrend Cloud
- Domain Locks for SureTrend Cloud
- Deactivating Sites in SureTrend Cloud
- Global Locations and Plans
- Adding a Sample Location to SureTrend Cloud
- SureTrend Cloud Roles Breakdown
- Server Installation
- Updating an existing Suretrend 4 software installation to the latest version.
- Using Teamviewer to Receive Remote Support
- Network Share Installation
- Database Connection
- Moving the Database
- How to Erase Results on EnSURE and SystemSURE Plus
- Multiuser Distributed Network Installation
- Standard Installation
Reagents, Tests and Devices
Reagent and Test troubleshooting and common questions.
- The role of ATP Hygiene monitoring to support successful environmental sanitation / disinfection processes.
- Effects of Environmental Light and Temperature on Hygiena ATP test devices
- Obtaining low RLU results when surfaces or water samples are visibly contaminated.
- False Positive results InSite Listeria and InSite L. mono Glo.
- Causes of increasing RLU levels on a surface after cleaning and retesting.
- Storage and Shelf life for Hygiena environmental and microbiology testing devices.
- Testing for residual chemical interference (quenching or increasing ) of Hygiena environmental surface ATP test results, using the Hygiena Positive control kit.