Knowledge Base
- Excluding Plans and Locations on EnSURE Touch
- Blurred or Distorted EnSURE Touch Screens
- Adding Zones to EnSURE Touch Locations
- How to Factory Reset the EnSURE Touch
- Calibration Checks on the EnSURE Touch
- Network Ports, IP Addresses, and Protocols
- Downloading Captive Portal Components
- EnSURE Touch Device Detection
- Failing Calibration: Troubleshooting Tips
- Using Teamviewer to Receive Remote Support
- Customized PCF Report by Personnel
- Separating Site Data
- Clearing Browsing Data
- Global Locations and Plans
- Managing Plans & Locations In SureTrend Cloud
- Migrating from SureTrend 3 to SureTrend Cloud
- Forgot Password
- Site Management in SureTrend Cloud
- Importing Programming Information Into SureTrend Cloud
- Single Sign-On for SureTrend Cloud
Reagents, Tests and Devices
Reagent and Test troubleshooting and common questions.
- False Positive results InSite Listeria and InSite L. mono Glo.
- Environmental Monitoring with ATP Tests
- Effects of Environmental Light and Temperature on Hygiena ATP test devices
- Causes of increasing RLU levels on a surface after cleaning and retesting.
- Storage and Shelf life for Hygiena environmental and microbiology testing devices.
- Obtaining Low Results for Visibly Contaminated Samples
- Testing for Interference of ATP Tests