EnSURE Touch Support

Get to know your EnSURE Touch

See what all the
icons
on the EnSURE Touch can do!
Image
Wi-Fi

Toggle Wi-Fi on or off and search for available wireless networks to connect to one.
General

Access a number of settings such as Battery Status, Display & Power Off, Language, and Date & Time.
Training Mode

Results will not be saved with this mode active. Perfect for testing the EnSURE Touch and learning how to use it.
Customization

Customize product selections, plans, locations, as well as tests. Use simulation mode to compare RLU measurements for ATP results to EnSURE Touch competitor devices.
Calibration Check

Choose when and how to be notified when to perform a calibration.
SureTrend Sync

Choose to pair with SureTrend or another sync server. Toggle real time syncing and check your connection is stable.
Support

Get remote support for your EnSURE Touch and see contact Hygiena support contact information.
Diagnostics

Various settings such as debugging, light test, color and temp, as well as backup and restoring data.
About

Find out various information about your EnSURE Touch such as serial number and software version. You can also check for updates and update the system.

Hover over the icons and settings above for more info.
Click on the buttons to view documentation on the topic.

How can I check my version and serial number?

From the Home screen touch the Settings button. From the list of Settings touch the About tab on the bottom of the list. You will see your serial number, EnSure software version and the version of Android your device is currently running.

How do I power off or restart?

Press the circle power button above the screen to power on and turn on the device. The screen will illuminate slightly and within 4 seconds you will see the boot screen. Within 30 seconds the device will be ready for use.

To power off and turn off the device, press and hold the power button for 3 seconds. You will be given the option to log out the current user, power off the device completely, and restart the device.

What happens when the battery gets low?
  • When battery power on an EnSURE Touch drops to approximately 15% a warning will appear instructing you to plug the unit into a power source or shutdown.
  • Around 5% the unit will let you know that you can’t run a test or sync if you try to. You can overcome this by connecting the unit to a power source and charging the battery.
  • When the battery gets to approximately 2%, a “Power off” message will appear and the unit will shutdown.

 

How do I improve battery life?

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Battery Status button from the list. From this screen you can see what is draining your battery the most. You will not see any information here if your device is plugged into a charging source.

Typically the screen uses the most battery power. This is followed from other typical functions such as Wi-Fi and the operating system itself.

You can improve battery life by going to Settings > General > Display & Power Off. Making display brightness lower, setting a Timeout of 1 minute or less, and turning on Power Off capabilities can all help extend battery life.

How do I change display settings and brightness?

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Display & Power Off button from the list. From here you can use the slider to adjust the screen brightness from low to high and choose a Timeout. The timeout is the number of minutes before the screen goes off to conserve battery power.

In addition you may also choose when the device powers off completely. You can choose to have it power off after a certain amount of time after the display shuts off or at a set time daily.

How do I set the date and time?

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Date & Time button from the list. If you are connected to Wi-Fi keep Get Date & Time From set to Internet and touch the Update blue button at the bottom of the screen. Afterwards touch the blue Done button.

If you would like to manually set your date and time choose Manual from the Get Date & Time From dropdown. You may then manually select your time zone, date and time. Once you are done entering that information touch the blue Done button at the bottom.

How do I change the language from English?

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Language button from the list and choose the language you’d like to use by touching on it. You may then return back to the Home screen or continue using the device in the new language.

How do I check for new updates?

From the Home screen touch the Settings button. From the list of Settings touch the About tab on the bottom of the list. Press the Check for update blue button.

Don't see your question?

Visit the full EnSURE Touch Frequently Asked Questions section with more answers to questions our customers have been asking.

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