EnSURE Touch

How to switch users

To switch users on an EnSURE Touch just press and hold the power button on the front of the device for a few seconds. A menu will appear on the screen asking if you want to Shutdown, Restart, or Log Off the device. Choose Log Off and you will be able to log back on under any user you choose. You may also use this process to shut down the device or restart it if necessary.

Performing a Calibration

Click on Calibration from the Home Screen. From the Calibration screen you’ll be able to perform a new calibration and see your calibration history.

To perform a new calibration touch Check Calibration Now. On the next screen choose your device type. You may conduct the test using either a negative control rod or a CalCheck device. Touch Run Test to begin once ready.

What is Calibration Check?

Calibration Check allows you to set a predefined schedule that will remind you when to perform a calibration of your EnSURE Touch.

To set up your calibration check schedule touch the Settings button from the Home screen and touch Calibration Check. From this screen you may toggle on or off whether you want to be notified based on number of tests passed, number of days passed or both.

What does the Search button do?

If you need to quickly search through any locations or plans on your EnSURE Touch you may touch this button to be taken to a search screen allowing you to do so.

What is Training Mode?

Training Mode allows you to take tests with your EnSURE Touch and results will not be saved. Training Mode may be turned on by going to Settings and touching Training Mode. From there you can toggle Training Mode on or off.

Restart, power on and power off the device

Press the circle power button above the screen to power on and turn on the device. The screen will illuminate slightly and within 4 seconds you will see the boot screen. Within 30 seconds the device will be ready for use.

To power off and turn off the device, press and hold the power button for 3 seconds. You will be given the option to log out the current user, power off the device completely, and restart the device.

EnSURE Touch unit will not power on

If the device does not power on, becomes unresponsive (freezes), or will not start you can press and hold the power button for 12 seconds. This will cause an internal system reset. If the device still does not power on then the battery is too low and the device won’t be able to turn on until the battery is charged.

What happens when the battery gets low?

  • When battery power on an EnSURE Touch drops to approximately 15% a warning will appear instructing you to plug the unit into a power source or shutdown.
  • Around 5% the unit will let you know that you can’t run a test or sync if you try to. You can overcome this by connecting the unit to a power source and charging the battery.
  • When the battery gets to approximately 2%, a “Power off” message will appear and the unit will shutdown. 

Will the internal clock reset with 0% battery?

Even if the unit does not have enough battery power to boot, it still has enough power to maintain the internal clock so the time is not lost. Current estimates have shown the internal clock can work for 80 days after the battery drops to 0%.

My EnSURE Touch battery drains fast

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Battery Status button from the list. From this screen you can see what is draining your battery the most. You will not see any information here if your device is plugged into a charging source.

Typically the screen uses the most battery power. This is followed from other typical functions such as Wi-Fi and the operating system itself.

You can improve battery life by going to Settings > General > Display & Power Off. Making display brightness lower, setting a Timeout of 1 minute or less, and turning on Power Off capabilities can all help extend battery life.

Checking my EnSURE Touch battery status

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Battery Status button from the list. From this screen you can see what is draining your battery the most. You will not see any information here if your device is plugged into a charging source.

Typically the screen uses the most battery power. This is followed from other typical functions such as Wi-Fi and the operating system itself.

Change EnSURE Touch display settings and brightness

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Display & Power Off button from the list. From here you can use the slider to adjust the screen brightness from low to high and choose a Timeout. The timeout is the number of minutes before the screen goes off to conserve battery power.

In addition you may also choose when the device powers off completely. You can choose to have it power off after a certain amount of time after the display shuts off or at a set time daily.

Change my EnSURE Touch security settings

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Security button from the list. If security is disabled touch the toggle to enable it.

**Note** Enabling security requires at least one user set up on the device with a PIN number. If you do not have any users on your device go back to the Home screen and create one under the Users button.

Once you enable security you will be able to choose a Timeout in minutes. The default number of minutes is 5. This means the device will lock in 5 minutes requiring a user’s PIN to be entered in order to use the device again. This action is simular to how smartphones work today with PINs.

How to factory reset my EnSURE Touch

Performing a factory reset will erase all data and settings on the instrument. If you proceed with the following instructions all data and settings will be lost.

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Factory Reset button from the bottom of the list. Confirm you would like to perform a factory reset by touching the blue Factory Reset Now button on the screen.

Change my EnSURE Touch date and time

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Date & Time button from the list. If you are connected to Wi-Fi keep Get Date & Time From set to Internet and touch the Update blue button at the bottom of the screen. Afterwards touch the blue Done button.

If you would like to manually set your date and time choose Manual from the Get Date & Time From dropdown. You may then manually select your time zone, date and time. Once you are done entering that information touch the blue Done button at the bottom.

Change my EnSURE Touch language

From the Home screen touch the Settings button. From the list of Settings touch the General tab from the list. Press the Language button from the list and choose the language you’d like to use by touching on it. You may then return back to the Home screen or continue using the device in the new language.

How to get EnSURE Touch support

From the Home screen touch the Settings button. From the list of Settings touch the Support tab from the list. You will see various sites and phone numbers you can contact for support.

If requested by a Hygiena representative touch the Remote Support blue button on the bottom of the screen. On the next screen touch the blue Connect Now button. Give your Hygiena representative your ID number.

Check my EnSURE Touch for updates

From the Home screen touch the Settings button. From the list of Settings touch the About tab on the bottom of the list. Press the Check for update blue button.

Check my EnSURE Touch version and serial number

From the Home screen touch the Settings button. From the list of Settings touch the About tab on the bottom of the list. You will see your serial number, EnSure software version and the version of Android your device is currently running.