- EnSURE Touch Device Detection
- How to set up a mobile Hotspot
- Troubleshoot Wi-Fi Connection Issues and Solutions
- EnSURE™ Touch In Field Calibration
- Clearing Instrument Registration to SureTrend Cloud
- Won't Power On
- Setting specific plans and locations on Ensure Touch instruments registered to the same site.
- Turning Off Device Detection
- How to Factory Reset the EnSURE Touch
- Accessing Captive Portals on EnSURE Touch
- SureTrend Cloud Roles Breakdown
- Migrating -Locations, Plans and Data from Sure Trend 3 to Sure Trend Cloud
- Forgot Password
- Importing Plans, Locations, Samples and Users into SureTrend Cloud
- Managing the Security Feature for Ensure Touch™ from the Cloud
- Domain Locks for SureTrend Cloud
- Clearing Instrument Registration to SureTrend Cloud
- Clearing Browsing Data
- Managing Plans & Locations In SureTrend Cloud
- Product Selection instructions for EnSURE Touch
Reagents, Tests and Devices
Reagent and Test troubleshooting and common questions.
- Storage and Shelf life for Hygiena environmental and microbiology testing devices.
- Effects of Environmental Light and Temperature on Hygiena ATP test devices
- The role of ATP Hygiene monitoring to support successful environmental sanitation / disinfection processes.
- Obtaining low RLU results when surfaces or water samples are visibly contaminated.
- Causes of increasing RLU levels on a surface after cleaning and retesting.
- False Positive results InSite Listeria and InSite L. mono Glo.
- Testing for residual chemical interference (quenching or increasing ) of Hygiena environmental surface ATP test results, using the Hygiena Positive control kit.