• FAQ
  • Manuals
  • Knowledge Base
  • Videos
  • Downloads
  • Contact Us
  • FAQ
  • Manuals
  • Knowledge Base
  • Videos
  • Downloads
  • Contact Us
What's Popular:quick test, wifi, syncing

EnSURE Touch Device Detection

image_pdfimage_print

Introduction

This article will cover the step by step process to determine if EnSURE Touch is correctly detecting devices in the test chamber and if the lid for the chamber is open or closed.

Overview

The EnSURE Touch has a sensor to detect when a test device is inserted into the chamber.  Sometimes external contaminants can obstruct this sensor, preventing it from accurately detecting when there is a device in the chamber.  When this occurs, the chamber should be cleaned using the instructions here.  If cleaning isn’t feasible because of time constraints, device detection can be turned off.  For more information on how to disable device detection, see the Solutions section.

The EnSURE Touch also uses a magnet contained inside the lid and a Hall effect sensor contained in the body of the instrument to determine the position of the lid.  If the EnSURE Touch is subject to intense physical disturbances, like dropping the instrument, this can cause the magnet contained within the lid to be dislodged from its position.  Once the magnet has been dislodged from its correct position, it will fail to trigger the Hall effect sensor and the instrument will not accurately determine the position of the lid.

If either the chamber detection sensor fails or the hall effect sensor for the lid fails, the EnSURE Touch will display a notification indicating that a device needs to be inserted into the chamber and the lid needs to be closed.  See the image under Technical Issue for reference.

Technical Issue

The EnSURE Touch will not detect a device in the chamber or when the lid is closed, preventing the ability to test samples.

Solution

Step | 1

Turn off device detection.

  1. From the Home Screen, tap the Settings app.

  2. Tap General from the settings list.
  3. Tap Auto Detect from the general settings list.
  4. Tap the drop-down menu and select Off from the list of options.
  5. Return to the Home Screen using the Home button.

Step | 2

Attempt a Quick Test.

  1. From the Home Screen, tap the Quick Test app.
  2. Close the lid without putting a test device in the chamber.
  3. If the Quick Test screen displays a Run Test button at the bottom of the screen, then your instrument needs to be cleaned. For instructions on cleaning your instrument, refer to this article here.
  4. If the Quick Test screen does not display a Run Test button and instead displays a message reading “Insert activated device and close lid,” then your instrument needs to be repaired. Contact Hygiena support using the link here.
  5. After you have finished cleaning your instrument, you will need to turn device detection back on. Repeat the process from Step | 1 but choose Presence from drop-down menu in part 4.
  6. Place a test device in the chamber and attempt another Quick Test.  If the Quick Test screen displays a Run Test button, then you have successfully cleaned the instrument and all sensors are operating normally.  If the Quick Test screen displays a message reading “Insert activated device and close lid,” then  the device detection sensor on your instrument is not working and the instrument needs to be serviced.  There may be a solution that can be implemented remotely to calibrate your device detection.  Some instruments may need to be sent in for repairs.  Contact Hygiena support for further assistance using the link here.

 

Tags:close lidclosed lidclosing liddetectdetecteddetectingdetectiondetectsdevicedevicesdoesn't detectEnSUREEnsure Touchnot detectingTouchwon't detect
Related Articles
  • Managing Plans & Locations In SureTrend Cloud
  • Adding a New/Replacement EnSURE Touch to a Site
  • How to set up a mobile Hotspot
  • Product Selection instructions for EnSURE Touch
  • How to Factory Reset the EnSURE Touch
  • Setting specific plans and locations on Ensure Touch instruments registered to the same site.
EnSURE™ Touch
  • EnSURE Touch Device Detection
  • Managing Plans & Locations In SureTrend Cloud
  • Adding a New/Replacement EnSURE Touch to a Site
  • How to set up a mobile Hotspot
  • Product Selection instructions for EnSURE Touch
  • How to Factory Reset the EnSURE Touch
View All 26  
Popular Articles
  • Connecting to Wi-Fi
  • USB Tethering Configuration
  • Importing SureTrend 4 data into SureTrend Cloud
  • Getting Started with Cloud Sync
  • Protected: Battery Not Charging
KB Categories
  • ATP
  • CalCheck
  • Connectivity
  • EnSURE and SystemSURE Plus
  • EnSURE™ Touch
  • Hardware
  • Reagents, Tests and Devices
  • SureTrend 4
  • SureTrend Cloud
  • SureTrend CloudSync
About Hygiena Help

We stand behind the quality of our products and are committed to our customers. That is why we’re proud to offer world-class support.

Recommended
  • Performing a Quick Test
Most Popular Articles
  • Effects of Environmental Light and Temperature on Hygiena ATP test devices
  • Adding Zone detail to Locations on the SureTrend Cloud and Ensure Touch
  • Deactivating Sites in SureTrend Cloud
  • Adding a New/Replacement EnSURE Touch to a Site
Latest Articles
  • Moving the Database
  • Server Installation
  • Connecting to Wi-Fi
  • Performing a Quick Test
  • © 2019 Hygiena, LLC.. All Rights Reserved.