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What's Popular:quick test, wifi, syncing

Won’t Power On

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Overview

If you cannot get the EnSURE™ Touch to power on when the power button is pushed.

Troubleshooting Steps

  1. Connect the instrument to power.  Use the supplied power adapter and cable. Confirm that the electrical outlet has power.
  2. Press and hold the power button for 20 seconds. Make sure it is a full 20 seconds.
  3. Change the USB-C cable orientation. Rotate 180 degrees.
  4. Disconnect cable from included charging brick.  Plug into a computer USB port (if available) or another validated charging brick (Cell phone charger) Then repeat step 2.
  5.  If possible try another USB-C cable as well and then repeat step two.

Helpful Videos

Refer to Powering Up and Charging video:  

https://www.youtube.com/watch?v=ffH-EfYY8fU

If you still need help  click here to submit a ticket for technical support.

 

 

 

Tags:BatteryChargingEnsure TouchPower
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EnSURE™ Touch
  • Won’t Power On
  • How to Register Your EnSURE Touch
  • Add a Sync Server Address
  • Calibration Checks on the EnSURE Touch
  • Settings to Maximize Your EnSURE™ Touch Battery Life Between Charging Events.
  • Languages available on EnSURE Touch luminometer.
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