You will need:
- A 5+ Watt USB-C charger
- Your EnSURE Touch
- Plug the EnSURE Touch into a charger. Hold down the power button for 12 seconds.
- The EnSURE Touch should now turn on. If it doesn’t, check that the charger and cable charge another USB-C device, like another EnSURE Touch or phone
- If the charger doesn’t work, try again with a working charger
- If the EnSURE Touch still doesn’t turn on or only turns on briefly, it must be repaired. Please contact Hygiena Technical Support.
Contact Hygiena Technical Support for further assistance.
-
- Phone: 1-888-HYGIENA (1-888-494-4362, option 2)
- Email: techsupport@hygiena.com
- Submit a Support Ticket
- Schedule a Microsoft Teams meeting with support