Overview
If you cannot get the EnSURE™ Touch to power on when the power button is pushed.
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Troubleshooting Steps
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- Connect the instrument to power. Use the supplied power adapter and cable. Confirm that the electrical outlet has power.
- Press and hold the power button for 20 seconds. Make sure it is a full 20 seconds.
- Change the USB-C cable orientation. Rotate 180 degrees.
- Disconnect cable from included charging brick. Plug into a computer USB port (if available) or another validated charging brick (Cell phone charger) Then repeat step 2.
- If possible try another USB-C cable as well and then repeat step two.
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Helpful Videos
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| Refer to Powering Up and Charging video:
https://www.youtube.com/watch?v=ffH-EfYY8fU |
If you still need help click here to submit a ticket for technical support.
