Forgot Password

Introduction

There are lots of reasons why someone might not be able to log into their company’s SureTrend Cloud account: 

• Forgot Username and/or Password
• An employee that managed the account has left and a new person has taken over 
• The administrator of the account has deleted the user from the account 

 

Account Log In 

Forgot Username and/or Password 

1. Go to https://suretrend.hygiena.com/
2. Enter your Username. If you do not remember your Username, enter the email address associated with the account. 
3. Click on the link that says “Forgot Username or Password” : https://suretrend.hygiena.com/ForgotPassword#!

 

   4.  An email will be sent to you giving you instructions on how to reset Username and/or Password. Check your junk mail if you do not receive the email. The email will come from                                      noreply@hygiena.com.

5. When creating a new password you must use your USERNAME not your EMAIL address to identify your            account.

 

An employee that managed the account has left and I need to reset the Username and Password 

1. Go to https://suretrend.hygiena.com/
2. Click on the link that says “Forgot Username or Password”: https://suretrend.hygiena.com/ForgotPassword#!/
3. Enter your Username or Email address of the old employee. Have your IT administrators route emails to the old employee’s email account to you. Or email administrator can send you the Username and Password email to you when it comes in. The email will come from noreply@hygiena.com
4. If the email address previously used was a personal email address and not a company email domain we can reset the email address associated with the account. Click here to send technical support an email reset request. (they will need to fill out a form with relevant company information so we can verify the request is legitimate.) We get back to email reset requests in 24hrs Monday through Friday.
5. An email will be sent to you giving you instructions on how to reset Username and/or Password. Check your junk mail if you do not receive the email. The email will come from noreply@hygiena.com

 

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